Transaction Cancellation Reasons

When reviewing your payments, you may notice that certain transactions were cancelled by an advertiser. These are common reasons a transaction might be cancelled:

  • The customer returned a product or cancelled their order, so no sale was made. Run a Product Success Report to view orders that were cancelled or returned.
  • The advertiser was unsure of how you refer traffic to their site or noticed an unexpected number of large transactions. As a result, they found the transactions suspicious.
  • The advertiser recently removed you from their program due to a severe violation of their terms and conditions.

If you have any questions about a cancellation, reach out to the advertiser directly. You can find their contact information in the About tab of their details page.

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