Introduction

The transaction inquiries system allows you to submit information about sales or orders referred by your site that do not appear as credited in your reports.

You can submit transaction inquiries in your Publisher Dashboard, individually or in bulk. This article outlines the process for individually submitting between one and ten transaction inquiries. If you need to submit a higher number, you must import them in bulk.

Instructions

Follow these steps to submit between one and ten transaction inquiries:

1. Go to Account in the navigation header and click Transaction Inquiries.
2. This takes you to the Transaction Inquiries main page. Click the Add New Inquiry button.
3. Within the form, select the Advertiser from the drop-down menu or search for the advertiser by entering their name or MID.
4. Enter the Order ID.
5. Click Check Order ID, and the system will perform a search. The steps that follow depend on whether the Order ID you entered is in our system or not:
   
   1. In System: 2. Not in System:

   If the Order ID is in the system, you will receive one of the following messages:

   • Already Credited: We located this order, and you were already credited as the winning publisher. You cannot submit a transaction inquiry for the same order.
   • Credited to Another Publisher: We located this order, and another publisher has already received credit. You cannot submit a transaction inquiry for the same order.
   • Existing Transaction Inquiry: An inquiry cannot be filed because you already have an unresolved transaction inquiry on this Order ID with the advertiser. Please refer to Inquiry # XXXXX for more information.
   • Denied Transaction Inquiry: An inquiry cannot be filed because you already submitted a transaction inquiry on this Order ID, and it was denied by the advertiser. Please refer to Inquiry # XXXXX for more information.

   If the Order ID is not in our system for that MID, the rest of the form will open so you can create the transaction inquiry. The fields you need to fill out are as follows:

   • Order date (required): The consumer reported the order date.
   • You can only select a date seven days or more in the past. This ensures the advertiser has reported the order.
   • You cannot select a date over 180 days in the past.
   • Order amount (required): The entire order amount is reported by the consumer.
   • The currency next to this field is based on the advertiser you selected for this transaction inquiry. It is up to you to convert the currency if necessary.
   • Member ID: The Member ID that you assigned to this consumer.
   • Comments: Share any additional details the consumer reported with their order or any content you want to communicate to the advertiser.
   • Some advertisers receive thousands of transaction inquiries monthly. They may not read the comments closely or at all.

   Once you have filled out the form, click Submit. The record is created immediately.

Next Steps

Your newly created inquiry will be displayed on the Transaction Inquiries main page, where you can track its resolution.