Introduction
The payment platform is available to publishers on the Brazilian network. This tool contains information on commissions earned from January 2025 on.
Registration
You will receive an email with a link inviting you to the platform.
- Click the platform link in the email sent to you.
- Enter your preferred password.
- Confirm your password by reentering it.
- Click Submit.
You are now registered using your email and the email you entered.
Note
If you have not received an email or need to change your email, contact support at brpubsupport@rakuten.com.
Settings
You can access your account settings by clicking the profile icon in the top right corner. Click + to learn more about each option.
- Click Change Password.
- Enter your current password.
- Enter your preferred new password.
- Confirm your new password by reentering it.
- Click Enter.
Note
Use the Forgot My Password option if you do not know your password. You will receive a confirmation email with a link to reset your password.
Overview
Once logged in, you will be presented with a welcome screen and financial overview. The total in the purple box shows the commissions paid since January 2025, and the total in the orange box shows the pending commissions.
Note
Commissions earned before January 2025 can be viewed using reports in your Publisher Dashboard.
In the Financial Overview section, there are three payment statuses:
- Open: This amount has not been paid and can be included in an invoice.
- Processing: Payment for this amount has been requested by has not yet been paid.
- Paid: This amount has been requested and paid.
Note
Commission amounts are updated on the fifth business day of the month.
Details
You can click on any line item amount to view more specifics. This opens a view of the Ticket Details. Here you can see the Invoice and Proof of Payment, both of which can also be downloaded.
Click on the total ticket value to see a breakdown of that amount. This includes any bonus amounts, corrections, and Paid Placements.
Additional Resources
If you have problems related to using the platform, your commissions, or your payments, contact our support team at brpubsupport@rakuten.com.
Comments
Please sign in to leave a comment.