Introduction
This article outlines the possible reasons why some portion of your commission payment is not what you expected.
Bonus
You were awarded a bonus in addition to your commissions.
Cancelled or Returned Orders
One or more of your orders were cancelled or returned. This may result in a negative amount influencing the total commission. To see if orders were cancelled or returned, run a Product Success Report.
Commissions Carried Forward
The amount of commissions carried forward from a previous invoice when there is a prior negative balance. We never charge back to publishers, so that negative is carried forward until new commissions exceed it. For specific details, review your commission payment.
Cut-Off Date
We issue payments once commissions are received from the advertiser and cleared by the bank. We cannot issue your payment if we do not receive payment from the advertiser by the payment cycle cut-off date.
To see the status of advertiser payments, check your Invoices.
Did Not Qualify
One or more of your orders did not qualify for a commission. A non-commissionable sale is a transaction on an advertiser’s site for which commissions are not applicable.
Check to see if some orders were non-commissionable by running a Non-Commissionable Sales Report.
Fees
There may have been an adjustment by Rakuten Advertising to your balance due to our account inactivity fee.
Personal Purchase
Whether you can earn commissions on items you purchase for yourself using your affiliate links depends on the advertiser’s Terms and Conditions. If you cannot find the information, contact the advertiser directly. You can find their Terms and Conditions and contact information in the About tab of their details page.
Learn more about what is included in your commission payment.
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