Setting Your Payment Method

Introduction

Rakuten Affiliate pays your commissions by PayPal, direct deposit (ACH), or check. Your options depend on your location and the methods available by network.

There are no fees associated with any of the payment options.

View and Change Payment Method

Organization owners (also known as master users) can view, select, and change the account’s payment method in the Publisher Dashboard.

Currently, you can only set up or change your payment method settings from the Legacy Publisher Dashboard. View instructions for managing payment settings in the Legacy Publisher Help Center.

 Note

There are currently two Publisher Dashboards. The Legacy Publisher Dashboard is still accessible while important features are migrated to New Publisher Dashboard (beta).

Direct Deposit Currency

If you select direct deposit, the payment is made in a currency according to your location and the network that the advertiser’s program belongs to. Learn more about how location and network affect your direct deposit currency.

Your bank may convert that payment to a currency it can accept at the current exchange rate for that day. As just one example, a publisher lives in France and selects direct deposit as their payment method. When that publisher receives commissions, we will convert the payment from US dollars and issue the payment in Euros. If that publisher’s bank account currency is USD, then their bank may make another conversion back to USD at their current conversion rate for that day.

For more information on currency and direct deposit, we recommend following up directly with your bank.

Troubleshooting

If you experience any difficulty selecting or changing your payment method in the dashboard, contact Customer Support for assistance.

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Comments

21 comments
  • i cat saved my payment method

    -11
  • Hi Keeth, I'm sorry you're having difficulties. Please click on the Support icon at the lower right for immediate personal assistance.

    -1
  • Are there any fees for receiving a check? I can't find any information on this simple question.

    1
  • Michael, there are no fees from Rakuten for receiving your payments as a check. In the future, please note that you can click on the Support icon at the lower right for immediate personal assistance.

    1
  • Hi. I cannot select any of the payment methods.

    -1
  • Kamila, sorry you're having difficulties. As noted above, only organization owners (master users) can change payment settings. Other user types are not authorized to access the Payment Method tab. If you are authorized to change payment settings, then you will currently need to go to the Legacy Publisher Dashboard to make those changes. Follow the link in the information banner currently at the top of the Account page to go to the Legacy Dashboard. For further assistance, please contact Customer Support by email at pubsupport@rakuten.com or using the Support icon at the lower right so they can understand your individual situation and personally assist you.

    0
  • I'm not able to choose my preferred payment option.  

    -1
  • Alisha, as noted above, only organization owners (master users) can change payment settings. Other user types are not authorized to access the Payment Method tab. If you are authorized to change payment settings, then you will currently need to go to the Legacy Publisher Dashboard to make those changes.  Follow the link in the information banner currently at the top of the Account page to go to the Legacy Dashboard. For further assistance, please contact Customer Support by email at pubsupport@rakuten.com or using the Support icon at the lower right so they can understand your individual situation and personally assist you.

    -1
  • I would like via Payoneer or direct deposit to my bank account in Nepal. Paypal is not available in Nepal, and check will never come to my mailing address.

     

    0
  • Pradip, we will pass your feedback along to our team.

    0
  • Perfecto

    0
  • I cant choose a payment method and i think i made a mistake doing my tax report what should i do please help

    1
  • Ayat, as recommended in the article above you may need to toggle to the Legacy Publisher Dashboard for payment settings. Please contact Customer Support by email at pubsupport@rakuten.com or using the Support icon at the lower right so they can understand your individual situation and personally assist you.

    0
  • my account got terminated against my wil what should i do

    0
  • Ayat, please review this article for reasons your account may have been terminated by our Network Quality team and additional information: https://pubhelp.rakutenadvertising.com/hc/articles/360059560492-Compliance-Checklist-How-to-Be-a-Good-Rakuten-Publisher.

    0
  • how do I get paid because idk how to connect bank accounts

    0
  • Nicholas, you can find more information in the articles linked above about how to toggle over and use the Legacy Publisher Dashboard to set your payment method and connect your bank account. https://pubhelp.rakutenmarketing.com/hc/articles/201153609

     

    0
  • I would have choose the direct deposit payment method but I can’t choose the option please reply me .

    1
  • Mohrah, as mentioned in the article above, for Troubleshooting contact Customer Support for personalized assistance.

    0
  • I am not able to choose my payment method

    0
  • Nandini, if you have tried accessing the Legacy Publisher Dashboard as directed in the article above, then for Troubleshooting contact Customer Support for personalized assistance.

    0

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