Introduction
The Invoices page in the Publisher Dashboard lists the invoices we have sent advertisers on your behalf. Use the tab to view your commission amounts by advertiser and keep track of their payment status.
Access
Follow these steps to view your invoices:
- Go to Account in the navigation header and click Payments & Invoices.
- Click the Invoices tab.
Note
You must have specific user permissions to access Payment Reports.
Invoices
Your invoices are displayed in a table that includes the following columns:
- Invoice ID: The unique identifier for the advertiser's invoice from Rakuten Advertising.
- Invoice Date: The date Rakuten Advertising invoiced the advertiser on your behalf for commissions due.
- Advertiser: The name and MID of the advertiser's affiliate program.
- Advertiser Paid: If the invoice has been paid, this is the date for payment.
- Invoice Currency: The currency in which your payment was made.
- Invoice Amount: The total amount of the invoice. Learn more about why your payment might not be what you expected.
- Commission Status: This indicates whether the invoice is paid, awaiting payment from the advertiser, awaiting approval from the advertiser, or uncollectible.
From there, you can:
- Use the search function to find an invoice by its ID.
- Click Filters to refine the results. You can filter by advertiser, issue date, invoice payment status, invoice currency, and invoice amount.
- Sort results by descending or ascending date.
- Click the three-dot menu on the right of the table and select:
- View Advertiser to access the advertiser’s details page.
- Download VAT Invoice, if applicable. This option is only available if you are in a region requiring VAT/GST.
Invoice Summary
To open the Invoice Summary drawer for more information on an invoice, click its Invoice ID number. From there, you can click Download to obtain:
- The transactions invoice. This CSV file shows all transactions that contributed to the commission payment.
- The VAT statement, if applicable.
The Invoice Summary also includes the following details; click the + for more information:
The unique identifier for the advertiser's invoice from Rakuten Advertising.
The three dates displayed are:
- Raised: The date Rakuten Advertising invoiced the advertiser on your behalf for commissions due.
- Approved: This indicates either the date the advertiser authorized payment of this invoice or whether the invoice is awaiting approval.
- Paid: This indicates either the date the advertiser paid the invoice to Rakuten or whether it is awaiting payment or approval.
If you had a negative balance on the previous month’s invoice, that negative balance is carried forward to the current month’s invoice. This can happen when cancelled transactions exceed the commission accrued on that month’s invoice.
The commission on transactions that the advertiser put on hold on the previous month’s invoice.
The commission on transactions that have a process date in this invoice month.
The transaction commissions on the invoice that are set to hold. Advertisers can hold commissions on a per-transaction basis. This is typically done if they are unsure as to the source of the transactions and need time to investigate. For instance, they may suspect certain commissions result from violations of their Terms and Conditions or consumer fraud.
The transaction commissions on the invoice that are set to deny. Advertisers can deny commissions on a per-transaction basis where they are certain that some violations or consumer fraud have taken place.
The amount of VAT/GST if you are located in a region that requires it.
The bonuses earned on this invoice, in addition to regular commissions, if any. The advertiser entered the reason displayed when they awarded you a bonus from the Advertiser Dashboard.
The total amount that has been paid or will be paid. If this amount is not what you expected, view the reasons why.
This includes the advertiser’s name and MID. Click View Profile to access the advertiser’s details page.
This indicates the total commissions you have earned from this advertiser since the beginning of your partnership and the average time that elapses between a user’s first click and when a payment is made.
Unpaid Commissions
Most payments are disbursed on a net 35-day basis. A payment becomes overdue 35 days after the end of the month. If an advertiser has not paid your commission after that time, find their contact information and contact them directly to report the missing payment and get more information.
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