Solving Common Account Login Issues

Your login credentials allow you to access all your Rakuten Advertising accounts and applications, including the Developer Portal.

Below are common issues you might face when logging in; click the + for resolution steps:

I do not know which email was used to create my account.
Contact Customer Support for help finding the email address that was used.
I know my email but cannot reset my password.
You might have registered with a different email address. Customer Support can help you update the email address on file.
I know my email and password, but I cannot log in.

If you know your email and password but are still having problems logging in, please check the following:

  • Emails and passwords are case-sensitive. Make sure you are typing them the same way as when you registered and that your Caps Lock key is not on.
  • Make sure your web browser is supported and properly configured for Rakuten Affiliate.
  • Try clearing the cache and cookies of your browser and then try to log in again. You can also try another browser.
  • Your account might have been terminated by our Network Quality team. If this is the case, an email has been sent notifying you of your account termination. Contact the Network Quality team at with your account name and SID for more information.
I have access to multiple accounts, but I do not know how to switch between them after logging in to the dashboard.

Click on the drop-down arrow to the right of your SID number to open the account switcher:

Click on the image for a larger version.

From there, you can select or search for the account you want to view. The number of SIDs, or accounts, you have access to is also listed.

I am logged in but cannot see the dashboard.

We recommend trying the following:

  • Use another browser.
  • Disable all browser extensions.
  • Use browser incognito mode.
  • Try using the dashboard from a home internet network.

If the issue persists, consult your IT department.

If you still need help logging in, contact Customer Support.

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