Introduction

Suspending a user blocks their access to the Rakuten account. This is different from managing user's access to a marketing channel.

Instructions

Follow these steps to suspend a user in your Publisher Dashboard:

1. Go to Account in the navigation header and click Account Details.
2. Navigate to the Users tab.
3. Identify the user, click the three-dot menu next to their name, and click Suspend user access.
4. A confirmation pop-up appears. Click Confirm to proceed.

The user’s status is immediately changed to Suspended.

Limitations

Suspending a user does not delete their account; the account will still be visible in the interface. Additionally, a user cannot suspend their account. If only one user is on your account, that user cannot be suspended. To permanently remove a user account, the master user should contact Customer Support.