Introduction
Suspending a user blocks their access to the account. This is different from removing a user from a marketing channel.
Note
You must have specific user permissions to suspend a user.
Instructions
Follow these steps to suspend a user in your Publisher Dashboard:
- Go to Account in the navigation header and click Account Details.
- Navigate to the Users tab.
- Identify the user, click the three-dot menu next to their name, and click Suspend user access.
- A confirmation pop-up appears. Click Confirm to proceed.
The user’s status is immediately changed to Suspended.
Note
If you accidentally suspended a user, view the steps for restoring their access.
Limitations
Suspending a user does not remove or delete their user account. The user account will still be displayed in the interface. To remove or delete a user account, the master user should contact Customer Support.
Additionally, you cannot suspend yourself. If there is only one user on your account, you cannot suspend that user.
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